Shipping policy
Thank you for shopping with WigCity. This Shipping Policy outlines important information regarding the shipment and delivery of orders placed through our website.
Order Processing
Orders are reviewed and prepared for shipment after payment has been successfully received and verified. Orders may be subject to additional verification before shipment.
Shipping Costs
Shipping charges, if applicable, are calculated and displayed during checkout before your order is completed.
Order Tracking
When tracking information is available, it will be provided after your order has been shipped. Tracking availability may vary depending on the shipping carrier and destination.
International Shipping
We offer shipping to various locations worldwide where available.
For international orders:
- Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by local authorities.
- Customs procedures and regulations vary by country and may affect delivery.
- WigCity is not responsible for charges imposed by customs authorities or other governmental agencies.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at the time of purchase.
WigCity is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost, Stolen, or Damaged Packages
Once an order has been transferred to the shipping carrier, responsibility for transportation rests with the carrier.
If a package is lost, damaged, or marked as delivered but cannot be located, customers should contact both the shipping carrier and WigCity for assistance. Any investigation or claim will be handled in accordance with the carrier's policies and procedures.
Multiple Shipments
Orders containing multiple products may be shipped in separate packages when necessary. If applicable, separate tracking information may be provided for each shipment.
Shipping Restrictions
Certain products, destinations, or regions may be subject to shipping restrictions. WigCity reserves the right to limit or refuse shipments where delivery is unavailable, restricted, or prohibited by applicable laws or carrier requirements.
Contact Us
If you have questions regarding shipping or delivery, please contact us at:
Email: wigcity.shop@gmail.com